Shipping Information

Domestic Shipping Options:

We ship all orders from our production floor right here in Bozeman, Montana. During the checkout process you’ll have the option to choose between Economy shipping (contiguous US addresses only), FedEx Ground or FedEx expedited services. Simply choose the shipping option that best fits your needs and budget. Upon shipping your order, we will email you the tracking information provided by the carrier. General estimated transit times from our door to yours is visible in the Transit Map below.

Both Economy shipping and FedEx transit times are estimates provided by the carrier and can vary due to inclement weather, natural disasters or a high volume of packages during seasonal times. For more detailed transit times, we encourage you to visit the website of FedEx.com.

Shipping Fees:

Free Shipping on orders over $75

West Paw offers free shipping on orders over $75 for non-wholesale orders. These orders ship using the Economy shipping method and typically deliver within 4-10 business days depending on the distance to your location from Bozeman, MT. Free shipping is only available for delivery to residential addresses in the contiguous US. However, orders over $75 being shipped to Alaska, Hawaii, and Canada are eligible at half off standard shipping rates.

$3.95 Flat Rate Shipping

West Paw offers a flat shipping rate of $3.95 for non-wholesale orders. These orders ship using the Economy shipping method and typically deliver within 4-10 business days depending on the distance to your location from Bozeman, MT. This flat rate option is only available for delivery to residential addresses in the contiguous US and is not available for orders being shipped to Alaska, Hawaii, Canada, or for retailer orders.

Important notice regarding expedited services: Orders placed after 10:30 a.m. MST will ship on the following business day (essentially adding one business day to the shipping time). For example, if you choose "FedEx Overnight" after 10:30 a.m. MST on Tuesday, your order may not actually ship out of our facility until Wednesday. It will still ship overnight, arriving on your end Thursday.

Retail Shipping Options: 

Different shipping rates apply to our retail accounts. Please visit the Retailer section or contact customer service for more information on shipping rates for retail accounts.

International Orders: 

Please be aware that any taxes, duties, and fees are NOT included with your shipping quote and will either be added to your order or become your responsibility upon receipt of your package.


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