Returns & Exchanges

We want every West Paw purchase to feel like a good decision, so we've crafted a no-fuss, Love It Guarantee™ if you need to exchange or return a product.

Returns:

Merchandise, if unused and in resalable condition, can be returned within 30 days of purchase.

Defects:

We fully guarantee our products against defects in material and workmanship. If something seems amiss, please don’t hesitate to contact us for a replacement or refund.

Guaranteed Products:

West Paw offers an all-inclusive, 100% guarantee on all of our products. Please see the full details on our Guarantee page and complete the online form or contact customer service at 1-800-443-5567 or email us at westpaw@westpaw.com.

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